Cookies Policy

What Are Cookies

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website or use a web-based platform. They are widely used to make websites work more efficiently, enhance user experience, provide analytics, and remember your preferences. Cookies do not typically contain personal information that directly identifies you, but they may be linked to personal data stored by us.

This Cookies Policy explains what cookies we use on Sumciq AI CRM platform and associated websites, why we use them, and how you can control your cookie preferences. By continuing to use our platform, you consent to our use of cookies as described in this policy, except where you have configured your browser to reject cookies.

Types of Cookies We Use

We use the following categories of cookies on Sumciq:

Strictly Necessary Cookies

These cookies are essential for the operation of our AI CRM platform. They enable core functionality such as secure login, session management, authentication, and payment processing. Without these cookies, the platform would not function properly, and you would be unable to access your account or use basic features. We do not require your consent for strictly necessary cookies because they are required to provide the service you have requested.

Functional Cookies

Functional cookies enhance your experience by remembering your preferences and settings. They allow our platform to remember choices you make, such as your language preference, dashboard layout, notification settings, and recently viewed pages. These cookies help personalize your experience and avoid having to reconfigure settings each time you visit.

Performance and Analytics Cookies

These cookies collect information about how you use our AI CRM platform, including which features you use most frequently, error messages encountered, and performance metrics. We use this aggregated data to improve platform functionality, optimize user experience, and develop new AI capabilities. All data collected through performance cookies is anonymized and cannot be traced back to individual users.

Targeting and Advertising Cookies

These cookies are used to deliver content relevant to your interests, both on our platform and on third-party websites. They may be set by our advertising partners to build a profile of your interests and show you relevant advertisements for Sumciq services. We use these cookies sparingly and in compliance with applicable privacy regulations. You have the right to decline targeting cookies without affecting core platform functionality.

Specific Cookies We Use

Below is a detailed list of the specific cookies we use on Sumciq AI CRM, their purpose, and duration:

• sumciq_session - Essential session identifier that maintains your logged-in status while navigating the platform. Duration: Session (deleted when you close your browser).
• sumciq_auth - Authentication cookie that verifies your identity and permissions. Duration: 24 hours.
• sumciq_preferences - Stores your dashboard layout preferences, theme selection, and feature toggles. Duration: 12 months.
• sumciq_language - Remembers your selected language for the interface. Duration: 12 months.
• _ga - Google Analytics cookie used to distinguish unique users and calculate usage statistics. Duration: 24 months.
• _gid - Google Analytics cookie used to store information about how you use the platform. Duration: 24 hours.
• sumciq_notifications - Manages which notification messages you have viewed or dismissed. Duration: 30 days.
• sumciq_ai_rec - Stores your interaction history with AI recommendations to improve relevance. Duration: 90 days.

Third-Party Cookies

We use certain third-party services that set their own cookies when you interact with our platform. These third parties are independent data controllers and have their own privacy and cookie policies. We do not control these cookies. Third-party cookies on Sumciq include:

• Google Analytics: We use Google Analytics to analyze traffic and user behavior. Google sets cookies to collect information about your interaction with our platform. Learn more at Google's Privacy Policy.
• Intercom: Our customer support chat uses Intercom cookies to provide real-time assistance. These cookies help us recognize returning users and maintain conversation history.
• Stripe or payment providers: When you make payments, our payment processors set necessary cookies for transaction security and fraud prevention.
• LinkedIn Insights: For marketing analytics, we use LinkedIn tracking cookies to measure campaign effectiveness.

How Long Do Cookies Last

Cookies on Sumciq fall into two categories regarding duration:

• Session cookies: These cookies are temporary and are erased when you close your browser. They are used for essential functions like maintaining your login during a single session.
• Persistent cookies: These cookies remain on your device for a specified period or until you manually delete them. They are used to remember your preferences and settings across multiple visits. Persistent cookies have expiration dates that typically range from 24 hours to 24 months.

You can view the specific expiration time for each cookie through your browser's developer tools or cookie management settings.

Managing Your Cookie Preferences

You have several options for controlling or disabling cookies on Sumciq:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically delete existing cookies, block new cookies, or configure your browser to alert you when a website attempts to set a cookie. However, please note that blocking strictly necessary cookies will prevent you from logging into your Sumciq account and using essential platform features.

Cookie Consent Banner

When you first visit Sumciq, you will see a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the Cookie Settings link in our website footer or contacting support.

Opt-Out Tools

For analytics cookies, you can install browser add-ons such as the Google Analytics Opt-out Browser Add-on. For targeted advertising, you can visit industry opt-out platforms like YourOnlineChoices (for European users) or the Network Advertising Initiative (for US users).

Do Not Track Signals

Some web browsers offer a Do Not Track (DNT) feature that signals to websites that you do not want your online activity tracked. Sumciq currently does not respond to DNT signals because there is no universally accepted standard for how to interpret these signals. Instead, we provide the cookie management options described above to give you granular control over your privacy preferences.

Cookies and AI Personalization

Sumciq uses cookie data in combination with our AI algorithms to personalize your experience. For example, performance cookies help us understand which features our users value most, enabling us to train our recommendation engine to suggest relevant actions. We do not use cookies to extract sensitive personal information, and all personalization occurs within the boundaries of your account and consent preferences.

If you choose to disable performance cookies, our AI recommendations will be based solely on your current session interactions rather than historical patterns, which may reduce relevance but does not disable AI functionality entirely.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legal requirements, or our data practices. Any updates will be posted on this page with a revised Last updated date. For material changes that affect your consent preferences, we will notify you via email or through an in-platform notification and may request renewed consent where required by law.

We encourage you to review this Cookies Policy periodically to stay informed about how we use cookies and similar technologies on Sumciq AI CRM.